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Nutrition RPG
Support

Help for the next step.

Find answers for meal logging, estimates, sync, privacy, and account controls—or email COLDTER for help.

Email support

Send a clear description of what happened and the details listed below.

support@coldter.com

Delete your account

Open Profile in Nutrition RPG, choose Delete account, and complete the Apple confirmation.

View the steps →
Before you email

Details that help us investigate.

  • Nutrition RPG app version and build number
  • Device model and operating-system version
  • What you expected and what happened instead
  • Approximate date, time, and any request identifier shown

Do not email passwords, Apple credentials, authorization codes, or sensitive meal photos. Support will not ask for them.

Frequently asked questions
Sign in with Apple did not finish. What should I try?

Confirm that the device is online, close and reopen Nutrition RPG, then try Sign in with Apple again. If it still does not finish, email support with the app version, device model, approximate time of the attempt, and any request identifier shown in the message.

Can I add a meal when photo analysis is unavailable?

Yes. Choose manual entry to add the meal name, portion, and the nutrient values you know. Unknown fields can remain empty and are not converted to zero.

How do I correct a photo estimate?

Review the meal name, portion, visible components, energy, and available nutrient fields before saving. Every estimated field is editable. If the photo does not support a value, leave that field empty.

Why is a nutrient level waiting for data?

A waiting state means the meals logged today do not contain a confirmed value for that nutrient. Nutrition RPG keeps unavailable data unknown rather than assuming zero.

How does cross-device sync work?

Sign in with Apple on each supported device using the same Apple account. Saved meals and profile changes are synchronized through your Nutrition RPG account when connectivity is available.

Who can see my meal photos?

Confirmed photos are stored privately and returned only to the account that saved them. A staged photo that is not confirmed is removed within 24 hours.

How do I delete a meal or my account?

Delete an individual meal from the journal. To delete the account and associated cloud data, open Profile and choose Delete account, then complete the requested Apple confirmation.

Still need help?

Email COLDTER with the details above and a clear description of the issue.

Email support